After logging in, your dashboard shows a summary of your orders, invoices, and outstanding balances — everything at a glance.
Go to My Orders → Re-order. You'll see your past products — click any to re-order with the details pre-filled.
Already have a supplier? Submit a shipping-only order — we handle the logistics while you deal with the supplier directly.
Before we bill you, we send a proforma invoice — a detailed quote with prices, quantities, and terms. It's not a bill yet.
Use the Request Quote page (available from the landing page) to ask about pricing before committing to an order.
Go to Invoices in the sidebar. You can filter by type (commercial, proforma) or payment status (unpaid, partial, paid). Click any invoice to see the full details.
On any invoice page, click Download PDF. Proformas have a separate Proforma PDF button.
Your invoice shows our bank details. After you transfer the payment, you can upload a payment receipt on the invoice page so we can confirm it faster.
Some invoices have installment schedules (e.g. 30% deposit, 70% before shipping). Each installment shows the amount and due date. You can see which are paid and which are still due.
Every order has a timeline that shows its progress:
Click any order to see its full timeline with dates, notes, and shipping updates. If tracking is available, you'll see the tracking number and shipping company.
Go to Documents in the sidebar. This is your document library — all files related to your orders in one place:
Filter by document type or year. Click any document to download.
You can reach us directly through the portal — no need for email or phone.
Have a question about a specific order? Open the order and use the message section at the bottom — that way the conversation stays linked to the order.
Go to My Profile to update your name, company, phone, or address.
Profile → Change Password. You'll need your current password to set a new one.
Your profile page has a Download Order History button — a PDF summary of all your past orders.
Usually within one business day. Make sure you've verified your email first — we can't approve unverified accounts.
Send us a message through the portal as soon as possible. Orders that haven't entered production can usually be cancelled. Once production has started, cancellation depends on the supplier's policy.
When your order is shipped, you'll see the tracking number and estimated delivery date on the order page. We'll also update the timeline as the shipment progresses.
On the login page, click Forgot Password. Enter your email and we'll send a reset link. The link expires after 24 hours.
Check your spam/junk folder. If it's not there, go to the login page and click Resend Verification. If you still don't receive it, contact us.
Send us a message through the portal explaining what looks incorrect. We'll review it and send a corrected version if needed.
We invoice in multiple currencies including USD, EUR, KWD, CNY, and others. Your invoice will show the applicable currency and our bank details for that currency.