Privacy Policy

Last updated: April 2026

Trio Technology ("we", "us", "our") operates trio.trade and provides procurement and logistics services. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

When you register or use our service, we collect:

Account information: name, company name, email, phone number, country
Order information: product details, quantities, shipping addresses, destination countries
Technical information: IP address, browser type, and session data necessary to keep you logged in
Correspondence: any messages you send us through the platform or by email

2. How we use your information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your account and orders
Provide customer support
Keep the platform secure (detect fraud, unauthorized access, abuse)
Comply with legal obligations

3. Data sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Limited data is shared only when strictly necessary to deliver our service — for example, shipping addresses go to the courier handling your shipment, and payment details go to the bank processing the transaction. No data is shared beyond what is operationally required to fulfill your order.

4. Data retention

We retain account and order data for as long as your account is active and for a reasonable period afterward to comply with legal, accounting, and audit requirements. You may request deletion of your account at any time (see Section 7).

5. Security

We take reasonable measures to protect your data, including:

Encrypted connections (HTTPS) for all communications
Encrypted storage of sensitive fields
Two-factor authentication for administrative accounts
Regular backups and access logging

No system is 100% secure, but we work to prevent and quickly respond to any breach.

6. Cookies

We use only essential cookies necessary for the platform to function (login sessions, security tokens). We do not use tracking, advertising, or analytics cookies. See our Cookie Notice for details.

7. Your rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Withdraw consent at any time
Export your data in a portable format

To exercise any of these rights, contact us at support@trio.trade.

8. Changes to this policy

We may update this policy from time to time. Material changes will be notified to registered users by email. The "Last updated" date at the top reflects the most recent revision.

9. Contact

Questions about this policy? Email support@trio.trade.